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How can we help?

1. Start Here: Onboarding Basics

  • First Steps Checklist
  • Meet the BG Team
  • Being an Independent Contractor
  • Different Carpet Cleaning Methods
  • What is the Maintenance Plan (Video Tutorial)

2. Company Policies & Standards

  • Home Office Communications & Support
  • Be Green Customer Service Policies
  • Understanding the Standard Service Guarantee and the Extended Guarantee
  • Capturing Before & After Images on Your SmartPhone
  • Groupon Jobs

3. SRVNU App (Scheduling, Jobs, Dashboard)

  • Learn the SRVNU App: Menu, Schedule, Jobs & Reports
  • Learn the SRVNU app: Daily Workday
  • Review & Approve Your Weekly Billing
  • Getting Paid
  • Booking Personal Jobs
  • >> LEARNING COURSE: The SRVNU App

4. Client Interaction (The Maintenance Plan)

  • >> LEARNING COURSE: The SRVNU Client Experience
  • Arrival Guide
  • Prepping the Presentation Area
  • Interview with a Tech Earning $100K+
  • Grati-Cast (Podcast Videos)

5. The 5-Step VLM Cleaning Process

  • >> LEARNING COURSE: 5-Step VLM Cleaning Process
  • Step 1: Raking
  • Step 2: Vacuuming (Dry Extraction)
  • Step 3: BG Pretreatment, AKA Spotter
  • Step 4: VLM Encapsulation Cleaning
  • Step 5: Final Grooming & Drying

6. VLM Equipment & Chemicals

  • BG Standard Maintenance Cleaning Equipment List
  • Secret Cleaning Weapons
  • VLM Chemical Preparation and Application
  • All About Soil Retardants and Guard
  • Shop Towels: One of Your Most Important Tools
  • How To: Caring for Your Carpet Rake
  • Lift Like a Pro: Safely Handling Your Rotary Machine
  • Essential Tips for Safely Storing Cleaning Chemicals
  • Ordering Cleaning and Marketing Supplies
  • Chemical MSDS Information

7. VLM Cleaning SOPs

  • What is Carpet?
  • Identifying Carpet Fiber Types Using the Burn Test
  • How to: Hand Mix Cleansing Foam
  • How to: Clean Upholstery
  • BG Upholstery Pricing Guide
  • How To: Clean & Trim Area Rugs
  • Unveiling the Science: UV Black Light Detection for Cleaning Pros
  • Where Does the Dirt Go?
  • How to: Use of Citric Acid on Stains
  • How to: Clean Blood from Carpet

8. Customer Communication

  • Client Communications
  • The "Yes Set" Technique
  • Client FAQ's
  • Effective Communication When Handling Extremely Soiled and Damaged Carpets
  • How to: Handle Angry Customers, 13 Tips
  • Cultural Awareness
  • Client Satisfaction Survey (CSAT)

9. Other

  • Important Carpet Cleaning Terms
  • Be Green Logos, Brand Guide & Icons
  • How To: Order Be Green Logo Apparel
Popular Articles
  • Redeeming Groupon Vouchers
  • Incoming Channels
  • Home Office Communications & Support
  • Review & Approve Your Weekly Billing
  • What is the Maintenance Plan (Video Tutorial)
Newest Articles
  • Where Does the Dirt Go?
  • >> LEARNING COURSE: The SRVNU Client Experience
  • >> LEARNING COURSE: The SRVNU App
  • >> LEARNING COURSE: 5-Step VLM Cleaning Process
  • Step 5: Final Grooming & Drying
Recently Updated Articles
  • Meet the BG Team
  • Step 5: Final Grooming & Drying
  • Be Green Customer Service Policies
  • Client FAQ's
  • Where Does the Dirt Go?
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